Contact us

Christmas/New Year operating hours

ACLS and our service delivery partner, JLL, wish you a very happy and safe holiday season and look forward to catching up with you in 2025.

ACLS is operating throughout the Christmas/New Year except the public holidays. However, the ACLS Help Desk continues to operate 24/7 for emergency and critical incidents.

Please view and download operating hours to help you get in contact with us

ACLS Helpdesk

Contact the ACLS Helpdesk on 1800 SHARED (1800 742 733), and select from the following options:

• For emergency and critical facilities management requests (24 hours 7 days a week) - option 1
• Library service (VGLS) - option 2
• Carpool service - option 3

Facilities management work orders

Log standard priority work orders via the online system Corrigo.

Get help with our services

If you need help with our services, you can send an enquiry and our Customer Service Representatives will get back to you.

We welcome your feedback

We'd appreciate it if you could spare a moment to share feedback on your experience with our services. Please use a link relevant to the service that you have used and complete a very short survey.

• Facilities maintenance
• Carpool service
• Library service
• Customer service representatives (concierge service at Hubs)
• Accommodation relocations
• Workspace fit-outs projects
• Space management and planning

If you would like to send general feedback about ACLS or our website, please use the form below.

If you are not satisfied with the ACLS services, you can raise a complaint.

• If your complaint is about Facility Management services or a Work request, please go to Corrigo website and raise a new work request using Complaints option.
• To raise a complaint about Carpool, Library services (VGLS), Real estate and Projects and/or any general complaints, please fill in the form below.

We will respond to you within 2 business days and aim to resolve your complaint within 20 business days.

If we need more information or more time for resolution, we will contact you to confirm and clarify the information and/or negotiate additional time.

Treasury Theatre booking

To book a Treasury Theatre, please email treasurytheatre@dtf.vic.gov.au.